Privacy Policy

Last Updated: September 5, 2026

1. Introduction

Suhaas respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share information when you visit suhaas.com.pk, place an order, create an account, subscribe to marketing communications, contact us or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the website or provide personal information through it.

2. Information We Collect

Depending on how you interact with Suhaas, we may collect the following information:

Information You Provide

Your name, email address and phone number
Billing and delivery addresses
Order details and purchase history
Account login details, if you create an account
Messages, reviews, survey responses and customer-support requests
Marketing preferences
Any other information you choose to provide

Payment Information

Payments are processed through the payment options and service providers available at checkout. Suhaas does not directly store complete payment card details. Payment providers may collect and process your payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages viewed and links selected
Date, time and duration of visits
Referring website or source
Cart and checkout activity
Cookie and similar technology data

3. How We Use Your Information

We may use personal information to:

Process, confirm, deliver and manage orders
Provide order updates and customer support
Verify transactions and help prevent fraud
Create and manage customer accounts
Respond to questions, complaints and requests
Improve our website, products and customer experience
Understand website performance and shopping activity
Send promotional messages where you have agreed to receive them
Meet legal, tax, accounting and regulatory requirements
Protect the rights, safety and security of Suhaas, our customers and others

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep the website working, remember preferences, understand website use, support checkout, improve performance and, where permitted, provide relevant marketing.

You can manage cookies through your browser settings. Disabling certain cookies may affect features such as account login, saved preferences, cart functions or checkout.

5. How We Share Information

We may share personal information only where reasonably necessary with:

Shopify, which hosts and supports our online store
Payment processors and financial service providers
Courier, delivery and fulfilment partners
Website hosting, analytics, security and technical service providers
Marketing and communication providers, where applicable
Professional advisers such as accountants, auditors or legal advisers
Government bodies, regulators or law-enforcement authorities where required by law
A buyer, successor or relevant party in connection with a business sale, merger or reorganisation

These parties may process information only for the relevant service, their legitimate business purposes or as required by law. Their own privacy policies may also apply.

We do not disclose personal information to unrelated parties for their independent use unless you have consented or disclosure is permitted or required by law.

6. Shopify

Our online store is hosted by Shopify. Shopify may collect and process information to provide store, checkout, security, analytics and related services. Information may be processed in countries outside Pakistan. You can review Shopify's consumer privacy information at https://www.shopify.com/legal/privacy/consumers.

7. Marketing Communications

If you subscribe to promotional emails, SMS or other marketing messages, we may contact you about new products, offers and brand updates. You can unsubscribe using the link provided in an email or by contacting us.

Opting out of marketing will not stop essential messages about orders, payments, delivery, account security or customer-support requests.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record keeping, fraud prevention, dispute resolution and compliance with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information. However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Please keep your account password confidential and contact us if you believe your account or information has been compromised.

10. Your Choices and Rights

Subject to applicable law, you may ask us to:

Confirm whether we hold personal information about you
Provide access to certain personal information
Correct inaccurate or incomplete information
Delete information where there is no valid reason for us to keep it
Withdraw consent where processing relies on consent
Stop sending promotional communications

We may need to verify your identity before completing a request. Some requests may be limited where retention or processing is required by law or necessary to protect legitimate rights.

To make a privacy request, contact us using the details below.

11. Children's Privacy

Our website is intended for general audiences and is not directed to children who cannot legally make online purchases. We do not knowingly collect personal information from children without appropriate permission. If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services. Suhaas does not control their privacy, security or content. Please review the policies of any third-party service before providing information to it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The revised version will be posted on this page with an updated date. Your continued use of the website after an update means the revised policy will apply to future interactions.